Services on Heelr
Incident response
When something is wrong, the priority is getting the right person in quickly. A suspicious login, a ransomware message, data where it should not be, or simply a strong sense that something has gone wrong. In that moment you need someone who has handled it before, not a search through unknown names while the situation develops.
Heelr connects you with incident response professionals whose identity is verified and whose certifications are validated. They help you understand what has happened, contain it, and work out what needs to happen next. You can engage someone for immediate help or for the investigation and recovery that follows.
What incident response covers
Incident response covers the work of managing a security incident from detection through to recovery: understanding the scope, containing the damage, removing the cause, recovering systems, and learning what to change so it does not happen again. Where an incident needs detailed investigation, digital forensics establishes what happened and how, which can matter for regulators, insurers, or legal proceedings.
Common questions
We think we have been breached. What should we do first?
Try not to make changes that could destroy evidence, such as wiping affected machines, and get expert help engaged quickly. A provider can guide you through the first steps and take over the technical response. Speed matters, but so does not making the situation harder to investigate.
How fast can we get help through Heelr?
You can describe the situation and reach verified professionals quickly. Because they are already on the platform and their credentials are validated, you are not spending time vetting strangers during an emergency.
What is digital forensics?
Digital forensics is the detailed investigation of what happened during an incident: how access was gained, what was affected, and what was taken. It produces evidence that can be needed for regulators, insurers, or legal action, and it goes deeper than the immediate containment work.
Should we have incident response arranged before something happens?
Ideally yes. Knowing who you would call, and having them understand your environment in advance, saves critical time during a real incident. Some companies arrange this proactively rather than waiting.